Privacy Policy for Alcohol Reset Coach
Effective Date: 24/03/2025
Alcohol Reset Coach (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase a course or coaching service, or interact with us in any way. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data about you:
- Personal identification information: name, email address, phone number, billing address, and any other details you provide when signing up for a course, coaching session, or newsletter.
- Questionnaire data: responses to assessments and questionnaires used as part of our coaching programmes. These may include sensitive personal information related to your habits, mental health, lifestyle, and emotional wellbeing. This data is collected to personalise your coaching and course experience.
- Account information: when you register for a course via Thinkific.
- Payment data: payment transactions are securely processed by third-party providers (e.g., Stripe, PayPal). We do not store your payment details.
- Communications: information provided in emails or contact forms.
- Website usage data: collected via cookies and analytics tools (e.g., Google Analytics) to improve our website and services.
2. How We Use Your Information
We use your information to:
- Provide and manage your access to our courses, coaching services, and website
- Communicate with you regarding your account, queries, or support
- Send newsletters or promotional materials (if you opt in)
- Improve the functionality and user experience of our website
- Meet legal, contractual, and regulatory obligations
3. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Your consent (for marketing communications)
- Contractual necessity (to provide services you’ve requested)
- Legitimate interests (to improve our services and manage the website)
- Legal obligation (to comply with applicable law)
4. Sharing Your Information
We only share your information when necessary:
- With trusted third-party service providers (e.g., Thinkific, Stripe, email marketing tools) who assist in delivering our services
- When legally required (e.g., law enforcement, regulatory bodies)
- If we sell or merge our business (subject to appropriate safeguards)
5. Data Storage and Security
Your data is stored securely within the UK or on platforms that comply with UK data protection laws (e.g., Thinkific, based in Canada, which is deemed adequate under UK law). We take all reasonable steps to protect your data against loss, misuse, or unauthorised access.
6. Data Retention
We keep your personal data only as long as necessary for the purpose it was collected, including for legal, tax, or reporting requirements. You can request deletion of your data at any time (see Section 8).
7. Cookies
Our website uses cookies to personalise content and analyse traffic. You can manage cookie preferences through your browser settings.
8. Your Rights
You have rights under UK GDPR, including:
- Access to your personal data
- Correction of inaccurate data
- Erasure of your data (“right to be forgotten”)
- Restriction or objection to processing
- Data portability (in some cases)
- Withdrawal of consent (where applicable)
To exercise your rights, email us at: drinkless@alcoholresetcoach.com
9. Links to Other Websites
Our site may contain links to external websites (e.g., affiliate products). We are not responsible for the privacy practices of these sites. Please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: drinkless@alcoholresetcoach.com
Phone: +44 203 9165869
Location: London, UK
